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Get a Google support package
Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a Technical Account Manager. For
more information, see Cloud Customer Care.
If you have a support package and need support for a distributed
denial-of-service (DDoS) attack, you must be eligible for
DDoS response support.
The following sections describe how to request a DDoS posture review and how
to get support for a DDoS case.
Request a DDoS posture review
To request a DDoS posture review, complete the following steps:
In the Google Cloud console, go to the Support page.
Select the project for which you would like to open a DDoS Response case.
Select Cases.
Click Create Case.
See the following table, then complete the required fields and submit
the form. The table provides a template to help facilitate DDoS support cases.
For each topic in the Topic column, provide the information as described
in the Information column:
Topic
Information
Case title
Google Cloud Armor DDoS posture review
Case priority
P4
Organization name
The name of your organization
Organization ID
The ID number of your organization
Critical projects
The names and project IDs of the projects that you want the support
team to review
Get support for a DDoS case
If your infrastructure is under active attack, you can open a support case for
assistance with the attack. For customers who aren't eligible for
DDoS response support,
the Cloud Customer Care team provides assistance during active DDoS attacks on a
best-effort basis including rule debugging and addressing specific concerns
with existing policies. The Cloud Customer Care team isn't able to provide general
recommendations about policy settings nor can they optimize your service's
protection against active attacks.
To open a DDoS response case, complete the following steps:
In the Google Cloud console, go to the Support page.
Select the project for which you would like to open a DDoS Response case.
Select Cases.
Click Create Case.
See the following table, then complete the required fields and submit
the form. The table provides a template to help facilitate DDoS support cases.
For each topic in the Topic column, provide the information as described
in the Information column:
Topic
Information
Case title
DDoS attack on FrontEndResourceName
Case priority
One of the following:
P1 for an active DDoS attack
P2 for any urgent proactive support
P3 for non-urgent proactive or post-attack support
Case summary
Provide a short summary of the active or expected attack. The
information that you provide helps us respond more quickly and
comprehensively. Highlight the following key areas:
Is your service running in a degraded state, or is it completely unusable?
Has the attack had an impact on internal resources or only frontend access?
If there is an impact on internal resources, what types of resources are affected?
Project ID
The project name under attack
Project number
The project number under attack
Type of resource under attack
One of the following:
Application Load Balancer
Classic Application Load Balancer
External passthrough Network Load Balancer
VM + external IP address
Resource information:
Forwarding rule name
Frontend IP address
The name of the forwarding rule under attack
The external IP address of the resource under attack
Attack information:
Attack state
Attack start time
Attack end time
Current attack QPS
Future, active, intermittent, or stopped
As accurate as possible, ideally in Pacific or UTC
As accurate as possible, ideally in Pacific or UTC
As accurate as possible, in thousands of queries per second
Service information (optional, but more information is better)
Peak attack QPS
As accurate as possible, in thousands of queries per second
Normal QPS (approximate)
As accurate as possible, in thousands of queries per second
Normal bandwidth (approximate)
As accurate as possible, in Mb/Gb/Tb per second
Normal latency (approximate)
As accurate as possible, in milliseconds
Current latency
As accurate as possible, in milliseconds
Baseline and current backend resource utilization
Resource utilization information for any relevant internal services, such as:
CPU
Memory
Disk
Database latency or other performance metrics
Get support from the community
Ask a question on Stack Overflow
Ask a question about Cloud Armor on
Stack Overflow.
Use the tag google-cloud-armor for questions about
Cloud Armor. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
From the Cloud Armor documentation, click Send feedback near the
top right of the page or at the bottom of the page. This opens a feedback form.
Your comments are reviewed by the Cloud Armor team.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[[["\u003cp\u003eGoogle Cloud offers various support packages, including 24/7 coverage and phone support, detailed further under the Cloud Customer Care section.\u003c/p\u003e\n"],["\u003cp\u003eUsers can request a DDoS posture review through the Google Cloud console by navigating to the Support page and filling out a case form with organization details and project information.\u003c/p\u003e\n"],["\u003cp\u003eTo get support during an active DDoS attack, users must open a DDoS response case in the Google Cloud console, providing detailed information about the attack such as resource names and attack metrics.\u003c/p\u003e\n"],["\u003cp\u003eSupport is also available through the Stack Overflow community, using the tag \u003ccode\u003egoogle-cloud-armor\u003c/code\u003e, or via the Google Cloud Slack community for discussions and informal support.\u003c/p\u003e\n"],["\u003cp\u003eFeedback and feature requests can be submitted directly to the Google Cloud Armor team through the "Send feedback" option found on the Google Cloud Armor documentation pages.\u003c/p\u003e\n"]]],[],null,["# Getting support\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a Technical Account Manager. For\nmore information, see [Cloud Customer Care](/support).\n\nIf you have a support package and need support for a distributed\ndenial-of-service (DDoS) attack, you must be eligible for\n[DDoS response support](/armor/docs/armor-enterprise-overview#ddos-response-support).\nThe following sections describe how to request a DDoS posture review and how\nto get support for a DDoS case.\n\n### Request a DDoS posture review\n\nTo request a DDoS posture review, complete the following steps:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to Support](https://console.cloud.google.com/support/cases)\n2. Select the project for which you would like to open a DDoS Response case.\n\n3. Select **Cases**.\n\n4. Click **Create Case**.\n\n5. See the following table, then complete the required fields and submit\n the form. The table provides a template to help facilitate DDoS support cases.\n For each topic in the **Topic** column, provide the information as described\n in the **Information** column:\n\n### Get support for a DDoS case\n\nIf your infrastructure is under active attack, you can open a support case for\nassistance with the attack. For customers who aren't eligible for\n[DDoS response support](/armor/docs/armor-enterprise-overview#ddos-response-support),\nthe Cloud Customer Care team provides assistance during active DDoS attacks on a\nbest-effort basis including rule debugging and addressing specific concerns\nwith existing policies. The Cloud Customer Care team isn't able to provide general\nrecommendations about policy settings nor can they optimize your service's\nprotection against active attacks.\n\nTo open a DDoS response case, complete the following steps:\n\n1. In the Google Cloud console, go to the **Support** page.\n\n [Go to Support](https://console.cloud.google.com/support/cases)\n2. Select the project for which you would like to open a DDoS Response case.\n\n3. Select **Cases**.\n\n4. Click **Create Case**.\n\n5. See the following table, then complete the required fields and submit\n the form. The table provides a template to help facilitate DDoS support cases.\n For each topic in the **Topic** column, provide the information as described\n in the **Information** column:\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Cloud Armor on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-armor).\nUse the tag `google-cloud-armor` for questions about\nCloud Armor. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Cloud Armor\n\nVisit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nCloud Armor and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\n\nFile bugs or feature requests\n-----------------------------\n\nFrom the Cloud Armor documentation, click **Send feedback** near the\ntop right of the page or at the bottom of the page. This opens a feedback form.\nYour comments are reviewed by the Cloud Armor team."]]
