If your refund request is approved, refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.
If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you should find a credit on your form of payment. If the status is "Cancelled," the order was never charged so you won’t find a credit on your form of payment.
Refund timelines in EEA countries and the UK
|
Payment method |
Estimated Refund time |
|
Credit or debit card |
3-5 business days Processing time can be affected by the card issuer and sometimes takes up to 10 business days. If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds. |
| Direct carrier billing (prepaid / pay-as-you-go) |
1–30 business days Processing time can be affected by your carrier and sometimes takes longer. |
|
Direct carrier billing (postpaid / contract) |
1-2 monthly statements Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status. |
|
Google Play balance (gift card or credit balance) |
1 business day Refunds appear in your Google Pay account. Occasionally this can take up to 3 business days. |
|
Google Pay balance |
1 business day Refunds appear in your Google Payaccount. Occasionally this can take up to 3 business days. |
|
Online Banking |
1-10 business days Processing time can be affected by your bank, but typically takes between 4 and 10 business days. |
|
PayPal |
3–5 business days This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information. |