Unable to update my iPad Air 2

My iPad Air 2 Advised, Update Apple Settings. In Update Apple Settings was . Some accountservices will not be available until you sign in again.

I clicked on Continue and after several minutes I copleted my details, Name etc,etc. It then said Wrong Password. I went through the Change Password process and continued to have my password refused again.

Now, I cannot get past the Continue sign.

I tried Apple Support, but this precise problem is not listed. I explained the problem on Apple Support and it replied Your Password was successfully Updated, but no reply on the problem I have.

I tried Youtube and one video suggested using the iPad as a Refrigerator Controller ???

Any advice appreciated.

Norrie


[Re-Titled by Moderator]

Original Title: Cannot Continue to to Update

iPad Air 2, iPadOS 15

Posted on Aug 29, 2025 05:41 AM

Reply
6 replies

Aug 30, 2025 04:00 AM in response to Servant of Cats

Thank you for your reply, but I am unable to get past The "Continue" in the Update Apple ID Settings.

When I open Google , whatever site I enter comes up, This Site Can't Be Reached.

My gmail inbox is not receiving new mail. My Security and VPN seem to be OK. Youtube opens but Not Playing.

Camera OK. No Facebook or Messenger

I have ried rebooting to no avail.

Any further ideas to recover services?

Any advice appreciated.

Norrie

Aug 30, 2025 04:08 AM in response to norriefromsaujon

If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



Unable to update my iPad Air 2

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