"Cannot Connect" message when triggering beginRefundRequest

Question

Raysangar OP

Created 1w

Replies 1

Boosts 0

Participants 2

Hello!

We are tryign to test refund notifications and we've implemented a debug button trigger the refund of a purchase done with a sandbox account. The problem is that the refund view displays a Cannot Connect message and nothing happens. No error messages appear in the console. Anything we are doing wrong?

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Answer 1

App Store Commerce Engineer OP

Apple

1w

Difficult to say without more context. If you are able to provide more detail submit to Feedback assistant and share here the FB# filed.

https://feedbackassistant.apple.com/

Login with your developer account,
click to create new ticket
Choose "iOS & iPadOS”
Enter Title
For question: Which are you are seeing the issue? - select "App Store”
Type of feedback, select “Something else not on the list"
Type of feedback, select “Incorrect & Unexpected behavior"
Input the issue description, include example transactions, TestFlight or Sandbox account, transaction ID, sysDiagnose, product ID's, steps, and label observed behavior vs expected behavior.
Upload attachments (screenshots & logs)
Click “Submit”
Copy the Ticket ID “FBxxxxxxx” and reply here

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