August 21, 2025
Effortlessly work with ServiceNow data across Google Chat and Sheets
What’s changing
ServiceNow, a platform that helps unite people, processes, and systems with AI-powered products for all of their workflows, is now integrated with Google Chat and Sheets.
With the ServiceNow and Google Chat integration, users are now able to interact directly with ServiceNow's Virtual Agent within Google Chat. They can use natural language to resolve issues, get things done, get fast and automated help and support, and seamlessly transition to a live support agent without ever leaving the chat window. See more: Conversational Integration with Google Chat app in the ServiceNow Store and ServiceNow Community.
With the ServiceNow and Google Sheets integration, users can bypass manual file downloads and uploads and export data from ServiceNow directly into Sheets. In addition to streamlining the data export process, this new functionality enhances data accessibility and enables users to leverage Sheets’ powerful data management and visualization features.
Getting started
Admins:
- Google Chat:
- Admins will need to install the integration from the ServiceNow store. See details here. Note: To install the integration, customers must be on ServiceNow's Yokohama patch 6 release or later.
- Google Sheets:
- All the configuration steps must be followed by the ServiceNow admin to set up authentication. Visit the Set up OAuth application on the Google Sheets API and Configure ServiceNow connection and credential aliases for Google Sheets resource for more information.
End users:
- Google Chat:
- In a new chat, enter your domain’s app name and select it.
- If an automated welcome message displays in the chat window, you are all set to use Google Chat with Virtual Agent.
Visit the ServiceNow Virtual Agent Documentation for more information. - Google Sheets: On the ServiceNow platform:
- Navigate to any list from the All menu.
- In the column menu for the list, click Export > Google Sheets. If you don’t see this option in the list column menu, contact your admin.
- Follow the authentication steps to ensure your Google account access.
- Note: You’ll only need to follow the authentication steps the first time you export to Google Sheets and after your authentication session has timed out (as set by your administrator).
- Visit the ServiceNow Documentation on Exporting table records to Google Sheets for more information.
Rollout pace
- Rapid Release and Scheduled Release domains: Available now.
Availability
- Available to all Google Workspace customers, Workspace Individual Subscribers, and users with personal Google accounts
Resources
- Administer the ServiceNow AI Platform
- Exporting table records to Google Sheets
- Set up OAuth application on the Google Sheets API
- Configure ServiceNow connection and credential aliases for Google Sheets
- Create an application registry for Google Sheets on a ServiceNow instance
- ServiceNow Virtual Agent Documentation
- Documentation for the Conversational Integration with Google Chat app in the ServiceNow Store